The Three Dimensions of Effective Negotiation Each of us is capable of a range of negotiation styles, but it is helpful to understand the behaviours that we use most often.
March 25, 2026
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Why Use the FAST Framework for Concession Requests When asked for a concession in a sales negotiation, think fast (act cool). When a customer asks you for a concession, the
April 25, 2022
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There is an ongoing gap between what customers say they want and the experience many organisations actually deliver. Imparta gathered together a group of senior customer experience professionals to discuss
June 9, 2021
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Success in virtual selling starts with your mindset To defend revenue and even grow throughout the turbulent market conditions of recent years, sales professionals have needed to develop a specific set
February 23, 2021
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There is probably only one real reason for a normal person to go into a fitting room: to make a purchase decision! These little rooms can be the doorways to
August 14, 2019